Once your order has been successfully placed, you will receive a confirmation email from us within the next 24 hours. This email may also end up in your spam folder, so please check there as well. Typos in the email? Feel free to contact us using our contact form.

For each piece on our site, we provide the model's reference. We describe the exact measurements you can use as a guide. Otherwise, you can contact Onivo via Instagram or by email. Our team will then give you a size recommendation.

As a rule, you can cancel your order as long as it has not yet been shipped. To do this, please contact support via the contact form. We will try to respond to you as quickly as possible and process your request. Please also check your spam folder occasionally, so that the email doesn't accidentally get lost there.

All payment methods are listed in the footer of www.onivosports.com. These include the following options in detail:

• Shopify Payments: Visa, Mastercard, Maestro
• Sofortüberweisung (instant bank transfer)
• Klarna Invoice
• Paypal Express Checkout: Paypal, credit card
• Shop Pay, Google Pay, Apple Pay
• eps transfer, Ideal, Bancontact

Is your preferred payment method not listed? Feel free to contact us via the contact form so we can consider it internally.

• Germany 4.49 EUR
  (free shipping for orders over 89 EUR)

Your parcel will be shipped with the transport company DHL.

We can gladly change your address as long as your order has not yet been paid for and shipped. You can contact us via our contact form. If the time for a change has passed, we can still consider it for future orders in your customer account.

Simply enter desired address changes in the form

• Detailed care instructions are printed on the care label of your desired items. In principle, however, gentle handling should always be ensured. We can give you the following additional recommendations:
  
• The first wash cycle should primarily be done separately
• always wash and iron inside out
• wash with similar colors
• do not leave wet
• do not tumble dry
• wash gently at 30-40 degrees Celsius
  
  

Onivo charges €4.90 for return shipping. This means that if you order something and send it back to us, we will deduct the cost of return shipping from your refund.